Twilio
Twilio essentially acts as the middleman between an app and the global telecoms network. Instead of maintaining complex, physical telecommunications infrastructure, developers use Twilio's web service API's to integrate voice, text, chat, email and authentication directly into their applications.
For example, when you book a ride on an app and call your driver safely using masked numbers, or when an airline instantly delivers your boarding pass over WhatsApp, those interactions are running silently behind the scenes on Twilio.
Products & Services
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MessagingX
Provides reliable messaging, enabling businesses to reach customers around the globe. As one of the world’s most used, trusted and accessible communication tools, MessagingX empowers you to send and receive SMS, MMS, WhatsApp messages and more at scale.
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SendGrid
A large, highly reliable infrastructure dedicated to sending transactional marketing emails with optimal deliverability rates. Emails are delivered in seconds and without interruption thanks to their proprietary Mail Transfer Agent, referred to as 'MTA', all done with their intuitive console and powerful features.
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Twilio Voice
From efficient self service to a personalised live support, the Twilio Voice API provides total control of the voice experience and call data. Developers can embed phone calls, provide interactive voice response menus and VoIP functionality directly into websites, software and applications.
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Flex
Flex by Twilio is a flexible cloud contact centre and customisable platform that scales with your business. It enables you to drive loyalty and repeat sales by optimising sales and support agent workflows, surface relevant data for personalised conversations and provide valuable customer insights.
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Segment
A Customer Data Platform that collects, cleans and unifies customer data to feed personalised experiences across communication channels.
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Verify & Lookup
A product suite of tools which identifies and prevents fraud by providing seamless user authentication using one-time passcodes and carrier intelligence data in real time.
Features
User Verification & Identity
Block threats, verify users and keep accounts safe with multi-factor authentication and mobile identity signals powered by Twilio.
IVR
Interactive Voice Responses that allow you to build a modern solution to improve customer experience with logic and AI powered self-service, reducing the need for agent intervention.
Branded Calling
This feature shows customers exactly who is reaching out and why, while also laying the groundwork for better call insight.
Video API
A features which allows developers to embed high quality, customisable, AI powered video calling that captures the insights needed to measure ROI and unlock business value.
Call Tracking
Set up a modern call tracking solution to measure campaign effectiveness, accurately attribute calls and understand caller sentiment.
Developer Toolkit
Use and access essential tools, resources and community links, which are all designed to help elevate your project and keep you informed.
Alerts & Notifications
A basic but reliable feature that informs, engages and drives customers to take action with personalised email. phone and text notifications
AI Agents
Connect any AI model or agent to Twilio to enable communication in real time, contextual awareness and task execution.
Conversation Intelligence
AI agents know when to bring in a human based on complexity or customer intent, with conversations being transferred with full context, so customers never have to repeat themselves.
