As well as allowing users with access to send and receive emails, shared mailboxes can also provide features such as shared calendars, group chats and contact address books.
Why set up a shared mailbox?
It allows multiple users to check the emails sent to a general email account which requires ongoing access, for example, a specific support, help desk or sales email address.
It also provides companies who are part of a central department or team, with an internal shared mailbox, allowing employees and staff throughout a company to send queries or raise issues. For example, ask questions to the HR department, or to log IT issues with IT staff.
Using a shared mailbox, teams can remotely collaborate on a project and share information by email to other users who have access, ensuring there are no duplicate emails or missed messages.
Other Benefits
A shared mailbox within email services such as Microsoft 365 or Gmail, does not normally require any extra licenses or involve any further fees. This allows companies to improve their services to customers, or to make communication between staff more efficient without increasing costs.
It also provides further transparency and accountability within an organisation while improving productivity between staff members, reducing the time spent checking on when tasks have been completed or to confirm that an email has been actioned or responded to.
